Terms & Conditions

The website and services are provided by EMYR TOURS LTD, based in Kraków, Poland ("Emyr Tours", "we", "us").

• E-mail: emyrtours@gmail.com
• Phone: +48 500 786 781
• WhatsApp: +48 789 294 694

Through the website you can:

• request a custom tour or a private transfer, which we review and price individually;
• book one of our published tours, such as day trips from Paris;
• reserve a rental car for specific dates;
• create a customer account, contact us and subscribe to our newsletter. These features are free of charge.

To use the website you need an internet connection, an up-to-date web browser with JavaScript and cookies enabled, and an e-mail address.

An account is optional. You can sign in with a one-time link sent to your e-mail address, or with Google, Apple or Facebook. You can ask us to close your account at any time by e-mail.

When using the website you must not provide false information, submit unlawful or offensive content, or try to disrupt, overload or gain unauthorised access to the website or its systems.

• Custom tours and transfers: sending a request does not create a contract. We review your request and e-mail you a quote with the price, the deposit and any conditions that apply. The contract is made when you accept the quote by paying the deposit. Custom tours must last at least 5 days.
• Published tours: your booking is reviewed by our team. The contract is made when we confirm it and you pay the deposit requested in our confirmation.
• Car rental: submitting a rental booking reserves the selected vehicle for your dates. Our team contacts you to finalise the details, and the rental is paid at pickup.

If you need to change your schedule after sending a request, reply to our e-mail or contact us — a manager will contact you to update it.

Prices are shown in the currency displayed with them (euros for tours and transfers, Polish złoty for car rental). Any additional charges, such as fees for kilometres beyond the included mileage, are shown before you book or stated in your quote.

Deposits for tours and transfers are paid through a secure payment link provided by our payment processor, Stripe. We never see or store your full card details. The remaining balance is paid as stated in your quote.

Car rentals are paid in cash at pickup, unless we agree otherwise in writing.

The conditions for changing or cancelling a tour or transfer are stated in your quote or confirmation. To change or cancel a car rental, contact us before the pickup time.

Our services are passenger transport, car rental and leisure services provided on a specific date or for a specific period. For these services, the statutory 14-day right to withdraw from a distance contract does not apply (Article 38(12) of the Polish Consumer Rights Act, implementing Article 16(l) of Directive 2011/83/EU). Your cancellation rights are those set out in these Terms and in your quote or confirmation.

If we have to cancel a confirmed service, we will offer you an alternative or refund the amounts you paid for it.

• Every driver must present a valid driving licence held for at least one year and a valid photo ID, and must meet the age range selected during booking.
• The vehicle may only be driven in the countries you declared when booking and that we have approved.
• Your liability for damage to the vehicle depends on the protection package you choose; the package details are shown during booking.
• The vehicle must be returned at the agreed time and place. Traffic and parking fines incurred during the rental are the driver's responsibility.

• Give us accurate details: names, contact details, pickup points, flight numbers, number of passengers and luggage.
• Be ready at the agreed pickup time and place, and tell us promptly about any delay.
• Request child seats and any special assistance in advance.
• Follow the driver's safety instructions. You are responsible for damage caused deliberately or negligently by you or your group.

We provide our services with due care. We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe traffic, weather, border checks, strikes or flight changes we were not told about.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for intentional damage, or any rights you have as a consumer under mandatory law.

If something goes wrong, e-mail us at emyrtours@gmail.com with your booking reference and a description of the problem. We reply to complaints within 14 days.

If you are a consumer, you can also get free help from your local consumer ombudsman (miejski or powiatowy rzecznik konsumentów) or the Trade Inspection (Inspekcja Handlowa) in Poland. Consumers from other EU countries can contact the European Consumer Centre in their country.

The website's content, including its text, images, logo and design, belongs to Emyr Tours or its licensors. You may not copy or reuse it for commercial purposes without our written permission.

We may update these Terms. The version published when you send a request or make a booking applies to that booking.

These Terms are governed by Polish law. If you are a consumer, you keep the protection of the mandatory laws of the country where you live.

These Terms are available in English and Arabic. If the two versions differ, the English version prevails.